Arena Stage The Mead Center for American Theater MY ACCOUNT
Event Calendar

Ticket Exchanges

What if I cannot attend my upcoming scheduled performance?

  • Exchange your tickets to another performance of the same show up to 24 hours before the performance. Exchange requests can be made online 48 hours before the performance using the Ticket Exchange Form link to the right.
  • Donate your tickets to Arena Stage. Tickets are tax-deductible to the extent allowed by law. Donations will be acknowledged with a written receipt. Ticket donation requests must be received at least two hours before curtain.

What if I miss my scheduled performance or the exchange deadline?

Use your expired tickets to reserve space in our complimentary subscriber standing room. Simply call the Tuesday prior to the performance (in the current subscription season) you wish to attend and we will reserve you a space, subject to availability. On the day of the performance we will seat you in the best available seating.

Want to know your seats now? You may also use your expired ticket as a discount coupon to receive 50% off full-price tickets for any other performance, subject to availability, in the current subscription season. Restrictions may apply; this discount cannot be combined with any other discounts or special offers.

What if I misplace my tickets for a single performance?

Come to Arena Stage in person or call the Sales Office at 202-488-3300. We will verify your seating and reissue replacement tickets. The original tickets will be voided.

What if my entire packet of tickets is lost or stolen?

Call the Sales Office at 202-488-3300 for replacement tickets. The original tickets will be voided. You may pick up new tickets at the Arena Stage Sales Office and will be required to present valid ID for verification.

More ways to exchange

To exchange your tickets you may call the box office at 202-488-3300, visit us in person at the Sales Office, send your request by mail or use our online ticket exchange form.

Subscription tickets may be exchanged into another performance of the same play, subject to availability, up to 24 hours before your scheduled performance at no charge. If using the online exchange form please allow 48 hours for your exchange. If you determine that you cannot attend your scheduled performance between 24 and two hours before your performance time, you can donate your tickets to Arena Stage or you can use the same benefits available to you for a missed performance. Sorry we cannot process donation requests within two hours of the performance.

Exchanges into a more expensive performance or seating area require payment of the upgrade amount at the time of the exchange. Refunds are not given for exchanges into less expensive performances.

Once the season has begun, no refunds can be made on the series as a whole or on individual subscription tickets.

How do I exchange my tickets?

Ticket Exchange Form
Click here
By Phone
Call the Sales Office at
202-488-3300 or 202-484-0247 (TTY)
and a Sales Associate will be
happy to assist you.
In Person
Bring your tickets to the Sales Office at
Arena Stage at the
Mead Center for American Theater

1101 Sixth Street SW
Washington, DC 20024
By Mail
Mail your tickets to:
1101 Sixth Street SW
Washington, DC 20024

Along with your tickets, please provide the following information

Name under which the subscription is held
Subscriber ID number
Complete address and email address
Day and evening phone numbers
1st, 2nd and 3rd choices of new dates
A check (mail exchanges) or credit card number and expiration date for the balance due, if applicable.